ITIL – Information Technology Infrastructure Library

ITIL Foundation is the most widely adopted guidance on IT service management (ITSM) in the world and providing first-level information for those involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.

You are introduced to the Service Value System which describes how all the components and activities of the organisation work together as a system to enable value creation, supporting many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.